Privacy Policy

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Effective Date: February 1, 2025

At Valley View Lawn Service (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, including when you opt into SMS communications.

We may collect the following types of information:

• Contact Information: Name, address, phone number, email address
   
• Service Details: Service locations, property details, service requests
   
• Payment Information: Billing and payment details (note: we do not store credit card numbers; payments are processed securely)
   
• Communication Preferences: Your preferences for receiving updates, including SMS text messages
   

We use the information we collect to:

• Provide and manage lawn care and related services
   
• Schedule appointments, deliver service reminders, and send invoices
   
• Communicate with you about promotions, offers, or updates (including via SMS if you opt in)
   
• Improve our services and customer experience
   
• Comply with legal or regulatory requirements
   

We do not sell or rent your personal information. We may share your data only in these cases:

• With service providers assisting us in delivering services (e.g., payment processors, scheduling tools)
   
• As required by law or to protect our rights and business operations
   

When you provide your phone number, you may opt in to receive SMS messages related to appointments, reminders, updates, or promotional offers.

• Opt-In: By providing your mobile number and selecting opt-in (online, in person, or by text confirmation), you agree to receive SMS communications from Valley View Lawn Service. Message and data rates may apply.
   
• Opt-Out: You can stop receiving SMS messages at any time by replying STOP to any message we send. You may also contact us directly at Terry@valleyviewlawn.com or 304-871-9165 to request removal from SMS communications.
   
• Help/Support: For help, reply HELP to any message or contact us using the information above.
   

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can guarantee 100% security. We encourage you to contact us immediately if you suspect unauthorized access to your information.

You may request to review, update, or delete your personal information by contacting us. We will respond to all requests as required by applicable law.

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Valley View Lawn Service
PO Box 356, Pennsboro, WV 26415
Phone: 304-871-9165
Email: Terry@valleyviewlawn.com